Shipping Policy

Last updated: 29/05/2026

Thank you for shopping with Glow East.
Below you’ll find all the information regarding order processing, shipping times, tracking, customs, and delivery.

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Processing Times

All orders are processed within 2 business days after payment confirmation.

Please note:

• Orders are not processed on weekends or public holidays.
• During launches, restocks, holidays, or high-volume periods, processing times may be slightly extended.
• If there is a significant delay with your order, we will contact you via email.

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Shipping Destinations

We currently ship to:

• Europe Union member states
• United Kingdom
• United States
• China Mainland
• Hong Kong

If your country is unavailable at checkout, feel free to contact us at support@gloweastbox.com.

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Estimated Shipping Times

Estimated delivery times may vary depending on the destination and carrier.

Please note that these are estimated delivery times and are not guaranteed.

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Shipping Fees

Shipping costs are calculated at checkout based on:

• Destination
• Order weight
• Selected shipping method

We may occasionally offer free shipping promotions.

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Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24–72 hours for tracking updates to appear.

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Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

We are not responsible for delays caused by customs clearance procedures.

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Incorrect Address Information

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for:

• Orders shipped to incorrectly provided addresses
• Lost packages due to customer input errors

If you notice a mistake, contact us immediately at support@gloweastbox.com.

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Lost, Stolen, or Delayed Packages

Once a package has been handed over to the carrier, delivery responsibility lies with the shipping provider.

We are not responsible for:

• Lost or stolen packages marked as delivered
• Carrier delays
• Delivery issues caused by customs or local postal services

However, we will always do our best to assist you in resolving any issue.

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Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery at support@gloweastbox.com with:

• Your order number
• Clear photos of the package and damaged items

We will review the situation and provide an appropriate solution.

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Contact

For any shipping-related questions, please contact us at:

Email: support@gloweastbox.com
Business name: Glow East
Website: gloweastbox.com